COMPLAINTS CHANNEL

Bon Soleil  is governed by the General Code of Conduct, formed by the Internal Security Regulations, which regulate the processing of information. The General Code of Conduct sets out the criteria for action that must be observed by all those involved in the development of the professional activity of Bon Soleil . Its main objective is to promote ethics and responsibility in the exercise of the activity in the entity.

The complaints channel has been created in order to comply with the precepts of the General Code of Conduct on the processing of information and the prevention of offenses and crimes. This tool allows anyone to report any incident, or report those facts or behaviors that, in their opinion, violate the General Code of Conduct, or are considered to be irregular, illegal or criminal.

This channel is managed by a law firm external to the entity, CIPDI, which will process all complaints made through it, thus guaranteeing the confidentiality of the complainant. The channel meets all the requirements required by article 24 of LO 3/2018, on Data Protection and Digital Rights Guarantee, and you may report a complaint anonymously.


    Keep this number. If you wish to obtain information on the status of the complaint processing, contact the external complaint channel manager at compliance@cipdi.com or by phone number 934.961.845 and provide the above number:

    DATA PROTECTION INFORMATION.

    Responsible for the treatment: École Bon Soleil S.L, with address at Camí de la Pava nº 15, 08850 Gavà (Barcelona) and mail courrier@bonsoleil.es

    Purpose of treatment: Complaint management.

    Conservation period: during the time necessary to decide on the origin of the complaint and the investigation into the facts reported.

    In any case, after three months have passed since the introduction of the data, they must be deleted from the complaints system, unless the purpose of the conservation is to leave evidence of the operation of the crime prevention model by the legal person. Complaints that have not been acted upon can only be recorded anonymously, without the blocking obligation provided for in article 32 of the LOPDGDD being applicable.

    Rights: You can exercise the rights of access, rectification, opposition, deletion, limitation of treatment, data portability and revocation by writing to the data controller.

    More information: https://bonsoleil.es/politica-de-privacidad/