Complaints Channel

The complaint channel has been created to be able to comply with the precepts of the Code of Ethics and the internal security regulations regarding the treatment of information and the prevention of infractions and crimes, in accordance with Law 2/2023 of February 20, regulator for the protection of people who report on regulatory and anti-corruption violations.  This tool allows anyone to report any incident, or to report those facts or behaviors that, according to their criteria, violate the General Code of Conduct, the Internal Security Regulations or, consider that they are irregular, illegal or criminal.

This channel is managed by a law firm external to the entity, CIPDI, which will process all complaints made through it, thus guaranteeing the confidentiality of the complainant. The channel meets all the requirements required by article 24 of LO 3/2018, Data Protection and Guarantee of Digital Rights, it being possible for the complaint to be made anonymously.


    Keep this number. If you wish to obtain information on the status of the complaint processing, contact the external complaint channel manager at compliance@cipdi.com or by phone number 934.961.845 and provide the above number:

    INFORMATION ON DATA PROTECTION.

    Responsible of the data processing: CIPDI Tratamiento de la Información SL, domiciled at C / Sant Agustí n. 1 1º 1ª, 08301 Mataró (Barcelona) dpd@cipdi.com

    Purpose of treatment: Management of the complaint.

    Retention period: during the time necessary to decide on the source of the complaint and the investigation into the facts reported.

    In any case, three months after the introduction of the data, they must be deleted from the reporting system, unless the purpose of the conservation is to leave evidence of the operation of the crime prevention model by the legal person. Complaints that have not been processed can only be recorded anonymously, without the blocking obligation provided for in Article 32 of the LOPDGDD being applicable.

    Rights: You may exercise your rights of access, rectification, opposition, deletion, limitation of processing, portability of data and revocation by writing to the controller.

    More information: https://www.cipdi.com/aviso-legal/